TO INITIATE A RETURN WITHIN 30 DAYS OF PURCHASE

Just email us and get approval before sending the shipment. In simple terms, as long as nothing is damaged or used you will get a full refund. Be aware when shipping fire extinguishers they must be properly packed and shipped in accordance with USPS Hazmat regulations.

We accept returns for refund within 30 calendar days after delivery of the product, as long as the item hasn’t been activated/used. These are fire safety products, and once they are activated/used, we are no longer able to accept return of them for a refund. Definition of new, unaltered and unused condition is:

– No visible signs of wear or damage in any way
– Retail packaged alarms are unopened and blemish free
– Order is within 30 calendar days of purchase
– Must not be a special order or a custom order

WHERE TO SHIP RETURNS

All returns – within the 30 day return window – can be shipped to:

Smoke Alert Home Fire Safety
2664 Timber Drive
Suite 122
Garner NC 27529

Customer is responsible for all return shipping costs.

TO REPLACE A DEFECTIVE ITEM WITHIN 30 DAYS OF PURCHASE

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us, or items that you did not order but received from us, will get immediate action and be taken care of. We take a lot of pride in what we do, and it shows with the immediate Customer Service we provide. If an item shows a defect within 30 days of purchase – we will replace it immediately and take care of the warranty for you. 

TO RECEIVE SUPPORT OR WARRANTY REPLACEMENT AFTER 30 DAYS

The manufacture – BRK First Alert – has an incredible warranty on their alarms, as well as amazing support. You can contact them directly for any questions, troubleshooting or claims at 1-800-323-9005.

RECEIVING YOUR REFUND

Refunds are contingent upon inspection of item(s) once we receive it. Again, please contact us at sales@smokealert.net – or via our contact form – to verify you are submitting a return based on the above criteria, and then again once you have tracking information so we can validate your return has been delivered to us. ***No refunds will be offered unless tracking is provided for your return***

There is a 25% restock fee for returns of bulk quantity discounted orders. There is no restock fee for non-bulk returned orders. Again you MUST contact us within 30 days if you intend to return ANY item back to our store.

Customer is responsible for all return shipping costs.