We’re hopeful the FAQ below will answer any and all of your questions. However, if you can’t find the answer, please feel free to contact us anytime!

Our Online Store:

What are the delivery charges for my order?

Standard 2-3 business day shipping is included in all the pricing in our online store. If you’d prefer an exepedited shipping service (1-2 business days usually), you have the option to purchase that shipping service during the checkout process.

Which payment methods are accepted in the Online Store?

You can make payment with any major credit card, PayPal or Apple Pay.

How long will delivery take?

Unless an expedited shipping service was selected during checkout, your order will process for shipment within 24 hours of placement, and then ship via 2-3 business day shipping.

How secure is shopping in the Online Store? Is my data protected?

All orders and personal information are encrypted end-to-end. Your payment information is only used in the moment you process your order. We do not save your payment information, and all customer accounts are password protected and encrypted.

Do I receive an invoice for my order?

When your order is completed on our website, you will automatically receive an email with the invoice for your order. If you do not see that email right away, we recommend checking your spam/bulk filter – sometimes our emails end up there. Our emails will come from the following email address: sales@smokealert.net.

What happens after ordering?

Right away you will receive an email with the invoice that confirms your order. Then once your order processes for shipment you will receive another email with tracking information. 

What is your return policy?

Just email us and get approval before sending the shipment. In simple terms, as long as nothing is damaged or used you will get a full refund. Be aware when shipping fire extinguishers they must be properly packed and shipped in accordance with USPS Hazmat regulations.

We accept returns for refund within 30 calendar days after delivery of the product. Definition of new, unaltered and unused condition is:

– No visible signs of wear or damage in any way
– Retail packaged alarms are unopened and blemish free
– Order is within 30 calendar days of purchase
– Must not be a special order or a custom order,

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will get immediate action and be taken care of. We take a lot of pride in what we do, and it shows with the immediate Customer Service we provide.

Refunds are contingent upon inspection of item(s) once we receive it. Please contact us at sales@smokealert.net to verify you are submitting a return based on the above criteria, and then again once you have tracking information so we can validate your return has been delivered to us. ***No refunds will be offered unless tracking is provided for your return***

There is a 25% restock fee for returns of bulk quantity discounted orders. There is no restock fee for non-bulk returned orders. Again you MUST contact us within 30 days if you intend to return ANY item back to our store.

Customer is responsible for all return shipping costs.

Where do I ship my return?

All returns – within the 30 day return window – can be shipped to:

Smoke Alert Home Fire Safety
2664 Timber Drive
Suite 122
Garner NC 27529.

Smoke & Carbon Alarm Questions

Do I need a Photoelectric or an Ionization detector?

Photoelectric smoke detectors are MUCH more sensitive than ionization smoke detectors at sensing smoldering fires (30-45 MINUTES), which may smolder for hours before bursting into flame. The Majority of fire deaths in the USA are from smoldering fires. Sources of these fires may include cigarettes burning, space heaters, or any heat source that is not great enough to produce a flame.

Ionization smoke detectors are only slightly more sensitive than photoelectric smoke detectors at sensing hot, flaming fires (roughly 0-5 SECONDS faster), that are consuming combustible materials rapidly and may spread quickly. Sources of these fires mostly include the use of accelerants such as gasoline or a grease fire.

Ionization alarms are the current code for most states but Photoelectric is now becoming the new code in many North Eastern states and moving across the country . For the best protection please use photoelectric detectors when possible.

What about dual sensor alarms?

We carry them! However, dual sensor alarms were manufactured in order to meet the needs of a specific segment of the market after Photoelectric sensors became available. Many building codes across the country used specific language requiring the use of ionization alarms. So when a homeowner wanted to use an upgraded Photoelectric sensor alarm – they were unable to. Because of this, dual sensor alarms were created to allow such a homeowner the ability to use an updated Photoelectric sensor in his home and still meet local building codes.

In recent years, many states are moving to require the use of Photoelectric sensors in homes. They are far superior in their detection (and therefore life-saving) abilities, and they don’t have the drawbacks of ionization sensors (which were prone to false alarms). The thought is that eventually ionization sensor alarms will become a thing of the past.

All this being said, some customers still prefer the use of a dual sensor alarm (and there are still some places out there with outdated building codes). Therefore we carry both hardwired and battery operated dual sensor alarm options in our online store.

What is Carbon Monoxide, and do I need a detector in my house for it?

Carbon Monoxide (CO) is a colorless, odorless, and tasteless gas. In a residential home it is primarily produced by fuel burning appliances(furnace, water heater, fireplace, etc). If you have improper ventilation on those products, or a failure in one of them, initial symptoms of CO poisoning may include headache, fatigue, dizziness, drowsiness, or nausea. During prolonged or high exposures, symptoms may worsen and include vomiting, confusion, and collapse in addition to loss of consciousness and death. The American Association of Poison Control Centers (AAPCC) reportes an average of 15,000 cases of carbon monoxide poisoning annually, resulting in an average of 500 deaths per year.

Optimal protection for your home is one Carbon Monoxide detector per floor, preferably integrated into your hardwired system. Most local building codes require a Carbon Monoxide alarm on each floor of the home.

Where should I install Alarms in my house?

The illustration below gives a good representation of where to include Smoke Alarms, Carbon Monoxide alarms and fire extinguishers in your home. This illustrates ultimate protection – using combination smoke and carbon alarms in all locations. However, most building codes only require one integrated carbon alarm per floor of a home. (meaning that the use of smoke only alarms is generally accepted for bedrooms, as long as there is a carbon alarm somewhere on the same floor of the home as the bedrooms)

How do I stop my alarms from going off?

Every alarm we sell has a button on the front of it that functions as a hush button, and a test button. If your alarms activate, you can press the button to silence the alarm. However, if the alarms aren’t reset after this, they will continue to periodically go off – no matter how many times you press the hush button. In order to reset the alarms after an activation (it’s ok, we all burn dinner once in awhile!) simply press and hold the hush/test button for a few seconds until the alarm beeps. Then you can let go – the alarm should say “testing”, and it will activate (as well as any alarm connected to it). This is it’s test and rest sequence – it may be loud. However, once done, the alarms will reset and be ready for the next smoke event in your home.

My alarm is malfunctioning, what do I do?

If it’s within our 30 day return window – please contact us at sales@smokealert.net so we can troubleshoot the issue. If we can’t fix it, we will replace the alarm for you.

If the alarm is outside our 30 day return policy, but still under warranty, please contact the manufacturer (BRK First Alert) directly at 1-800-323-9005. They will troubleshoot the alarm for you, and if they can’t fix it, they will replace it for you.

What is proper alarm maintenance?

We find that most false activations of alarms are due to improper installation and care. If you maintain proper care of your alarms, they should last the full term of their manufacturer guarantee.

– All batteries should be changed in your alarms at least once a year (manufacturer recommends every 6 months).

– It never hurts to run the vacuum over the intake slots on the front of your alarms to make sure the sensor is clear of dust and debris.

– Make sure your alarms are not be subjected to humidity or steam – such as that produced by showers. If an alarm near a bathroom door experiences too much humidity, it will eventually malfunction.

– Make sure you have installed alarms per the manufacturer recommendations (only in climate controlled environments, not in laundry rooms, etc).

– Test your alarms weekly. And if not weekly, at the bare minimum test them monthly.